APPROACHES TO MANAGING OF SYSTEM PERFORMANCE





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This figure illustrates a scenario where the two managerial options discussed above might apply.


Following the traditional approach would lead to reminders about being careful when leaning (or not to lean) on windowsills and the dangers of pushing flowerpots out of the window, the re-writing of procedures to the previous effects, or punishment for pushing flowerpots out of the window (failure to perform as expected or to perform safely). On the other hand, the organizational approach would lead to installing containment net under the window, broadening the windowsill, using flowerpots of the frangible type, re-routing traffic under the window or, in extreme circumstances, fencing off the window. The bottom line is that by removing or modifying the error-inducing features of the operational context, an exponential reduction in the probability and severity of the consequences of operational errors is achieved.

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